A bespoke garden room is a significant investment in your home. Choosing the right garden room company should therefore involve more than comparing appearance, specification and price.

At PECASA, our garden rooms are designed and built with long-term performance in mind. Our construction approach incorporates carefully selected building systems and materials, including Structural Insulated Panels (SIPs), ground-screw foundations, EPDM roofing, high-performance windows and doors, external cladding, electrical installations and professionally finished interiors.

Qualifying PECASA garden rooms are protected by a 10-year insurance-backed warranty arranged through IWA, subject to successful registration and the terms, conditions and eligibility requirements of the individual policy.

This provides an additional layer of reassurance alongside PECASA’s commitment to quality construction, professional installation and ongoing customer aftercare.

For qualifying projects, PECASA arranges a 10-year insurance-backed warranty through IWA, subject to successful registration and the applicable policy terms.

The purpose of an insurance-backed warranty is to provide eligible protection in the circumstances specified within the individual policy issued to the customer.

It is important to distinguish this from a simple verbal promise or an assumption that every component of a garden room automatically carries the same warranty period.

The scope of protection, eligible circumstances, policy period, exclusions and claims procedure applicable to your project are determined by the individual warranty documentation.

Following completion and successful registration, the customer will receive their individual warranty documentation confirming the applicable protection, conditions, exclusions and claims procedure. This documentation is the definitive record of the cover provided.

Customers should read this documentation carefully and retain it with their PECASA project records.

If you have questions specifically relating to the insurance protection supplied through IWA, you should refer to your individual policy documentation and contact IWA where appropriate.

A bespoke garden room consists of several different types of construction work, materials and specialist products.

For this reason, warranty protection can comprise more than one form of cover.

Depending on the individual PECASA project, this may include:

• The 10-year insurance-backed warranty arranged through IWA for the qualifying work identified within the policy
• PECASA’s applicable written workmanship or contractual warranty
• Manufacturer warranties for qualifying windows and doors
• Roofing product warranties
• External cladding manufacturer warranties where applicable
• Flooring product warranties where applicable
• Specialist electrical equipment warranties
• Heating or climate-control manufacturer warranties
• Other product-specific warranties associated with the selected specification

Not every component necessarily has the same warranty duration.

The documentation issued for your individual project should therefore always be regarded as the authoritative source for determining which products or services are covered and for how long.

Warranty protection is important, but long-term performance begins with good design, appropriate materials and controlled construction.

PECASA builds garden rooms as substantial, insulated garden buildings rather than treating them as seasonal sheds.

Structural Insulated Panel Construction

PECASA uses Structural Insulated Panels (SIPs) within its garden room construction system.

SIPs combine structural panels with an insulating core to create an engineered building system that can provide structural strength and strong thermal performance.

Using an engineered panel system also allows major building components to be manufactured accurately before installation.

Ground-Screw Foundations

PECASA uses a ground-screw foundation system on suitable projects.

The foundation system forms an essential part of the building because it transfers the loads of the garden room into the ground and provides a stable platform for the structure above.

Every site can have different ground conditions, levels and access requirements, so foundations should always be considered as part of the complete building design.

EPDM Roofing

Our garden rooms use high-performance EPDM roofing as part of the building envelope.

A correctly designed roof, appropriate falls, weatherproof detailing and regular maintenance are all important to the long-term performance of a garden building.

Windows and Doors

Modern glazing and external doors contribute to weather resistance, security, comfort and thermal performance.

Where applicable, windows and doors may also be covered by separate supplier or manufacturer warranties with their own conditions and durations.

Certain components within a PECASA garden room may carry separate warranties issued by their original manufacturer or specialist supplier.

These warranties are distinct from the 10-year insurance-backed warranty arranged through IWA.

Depending on the final project specification, separately warranted products may include:

• Windows
• External doors
• Roofing products
• Flooring
• Electrical equipment
• Heating systems
• Air-conditioning equipment
• Smart-home products
• Other specialist equipment

Manufacturer warranty periods and conditions differ between products.

Some manufacturers may also require registration, scheduled servicing, routine maintenance or compliance with particular operating conditions for their warranty to remain valid.

Customers should therefore retain all documentation supplied at completion.

PECASA’s involvement does not simply end when your garden room installation is completed.

A high-quality garden building should continue to perform for many years, and sensible aftercare forms an important part of protecting that investment.

If you have a concern after completion, our team can help establish the appropriate next step.

Depending on the nature of the matter, this may involve:

• Advice from PECASA
• Review of your original project specification
• Inspection where appropriate
• Referral to the relevant specialist supplier
• Assistance in identifying a manufacturer warranty
• Guidance towards the appropriate warranty procedure

Where an issue is covered by a separate manufacturer warranty or an IWA policy, the relevant warranty provider’s terms and procedure will apply.

All buildings require reasonable maintenance.

Routine care can help preserve finishes, maintain weather resistance and identify small maintenance issues before they develop into more significant problems.

Depending on the materials and equipment installed, homeowners may need to:

• Keep roof drainage routes and outlets clear
• Prevent excessive vegetation from growing against the building
• Maintain external finishes as recommended
• Clean and maintain doors and window mechanisms
• Check exterior seals and finishes periodically
• Maintain decking where applicable
• Follow manufacturer instructions for flooring
• Service heating or specialist equipment where required
• Service air-conditioning systems in accordance with manufacturer recommendations
• Avoid making unapproved structural alterations

Natural materials can also change with age.

For example, some timber products weather or change colour when exposed to sunlight and rain. Normal weathering should not automatically be interpreted as a building defect.

Homeowners sometimes decide to modify their building later.

This may involve installing new equipment, altering internal walls, adding plumbing, changing electrical systems, fixing heavy items to structural elements or making changes to the roof, external walls, windows or doors.

Significant alterations can potentially affect existing warranty protection.

We therefore recommend contacting PECASA before another contractor makes structural or significant technical changes to the building.

This allows you to understand whether the proposed work could affect an existing PECASA warranty, IWA policy or manufacturer warranty.

No warranty should be interpreted as covering every event that could happen to a building throughout its life.

Depending on the terms applying to the individual warranty, exclusions may include matters such as:

• Accidental damage
• Misuse
• Neglect
• Lack of required maintenance
• Unauthorised alterations
• Work carried out by third parties
• Damage caused by external events
• Pest or animal damage
• Damage to products outside their manufacturer warranty
• Normal ageing or weathering
• Cosmetic changes that do not constitute a qualifying defect

This list should not be treated as a substitute for the customer’s actual warranty documentation.

The conditions and exclusions stated within the individual policy and applicable manufacturer warranties take precedence.

If you identify something that concerns you after completion, contact PECASA as soon as reasonably practical.

Providing clear information helps us understand the issue more efficiently.

Please include:

• Your name
• Property address
• PECASA project or quotation reference, where available
• Approximate completion date
• Description of the issue
• When you first noticed it
• Photographs or video showing the concern

PECASA can then review the project information and advise on the appropriate next step.

Depending on the nature of the issue, the matter may relate to PECASA, an individual manufacturer or supplier, or the customer’s IWA warranty documentation.

Customers should avoid arranging significant remedial work through an unrelated third party before the relevant party has had a reasonable opportunity to understand the problem, particularly where doing so could affect applicable warranty rights.

Garden annexes and more complex garden buildings may contain additional specialist elements compared with a conventional garden office or studio.

For example, an annexe may incorporate:

• Bathrooms
• Kitchen or kitchenette installations
• Additional plumbing
• Drainage
• Hot-water systems
• Heating
• Climate control
• Additional electrical systems
• Specialist ventilation
• Smart-home technology

Individual components may therefore have separate installer or manufacturer warranty arrangements.

Where an IWA insurance-backed warranty applies to a qualifying PECASA annexe or garden building, the precise insured work is the work identified within the customer’s individual policy.

The policy documentation remains the definitive record of the insurance protection provided.

It is useful for homeowners to distinguish between three different forms of protection that may apply to a garden room.

PECASA’s Contractual or Workmanship Commitments

These relate to the obligations and commitments PECASA gives you under your contract and applicable written warranty terms.

Manufacturer Warranties

These apply to specific products and are provided under the terms established by the relevant manufacturer.

Examples can include windows, doors, roofing products, flooring and specialist mechanical equipment.

IWA Insurance-Backed Warranty

For qualifying projects, PECASA arranges a 10-year insurance-backed warranty through IWA, subject to successful registration and the terms and conditions of the policy issued.

The policy itself specifies the cover provided and the circumstances in which it applies.

Keeping these categories separate makes it easier to understand who should be contacted if a concern occurs.

PECASA combines bespoke design, SIP construction, engineered foundations, carefully selected materials and professional installation to create garden rooms intended for long-term use.

For qualifying projects, this is complemented by a 10-year insurance-backed warranty arranged through IWA, subject to successful registration and the terms and conditions of the individual policy.

From your first design discussion through construction, completion and aftercare, our objective is to provide clear specifications, professional workmanship and appropriate protection for your investment.

Important warranty notice: The IWA insurance-backed warranty is subject to successful registration and the terms, conditions, eligibility requirements, limitations and exclusions contained within the policy issued for the individual qualifying project. PECASA should not be regarded as the insurer and does not have authority to alter the terms of an IWA insurance policy. Customers should refer to their individual policy documentation for definitive information regarding insurance cover.